Sassnamics accepts returns of clothing unworn, unwashed, undamaged, unaltered, with all tags attached that were purchased online. Items must be received by Sassnamics, within 30 days from the date your order shipped. All returns that meet the criteria are eligible for STORE CREDIT ONLY to the email on file associated with the purchase.

Return Shipping is free on your 1st return package for any order . You must use the return label we provide.If you have already returned item(s) from an order but would like to make additional returns of item(s) in the same order, you can use the Return Label we provided, and $7 shipping fee will be deducted from your refund. Please note that any additional returns must be received within 30 days of the the date your order shipped.

If you’re returning shoes, the shoe box may not be used as the sole shipping container; the box must be placed in another box or poly mailer as the shoe box is considered a part of the product. If your item is returned to us for any of the following reasons: (insufficient address, unable to forward, incorrect address, incorrectly entering your shipping address, or otherwise undeliverable) the customer is responsible for the cost of reshipping the item back to you. 

Canceled orders will also receive store credit only. 

Defective Items

• If you have received a defective item, please contact us within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return. You must include a photo of the damage/defect with your email.
• We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
• The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.

Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:

• Monogrammed
• Personalized
• Lingerie 
• Jewelry
• Face Masks 
• Hair Accessories 
• Hosiery
• Liquid product (i.e., hand sanitizer, body lotion, etc.), 
• Items Marked Final Sale

Please note: Orders CANNOT be changed, modified, or canceled after checkout

 

Return Instructions

Submit a return request

1. Log in to your account on our website.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

Ship items to return for store credit

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a store credit.

Pack the items you're returning.

Print your return label and attach it to the package.

Track your return to make sure we get it.